Refund Policy | CoachAI

Our Commitment

At CoachAI, your satisfaction is our priority. We want you to feel confident in your investment, which is why we offer a fair and transparent refund policy.

7-Day Money-Back Guarantee

Every initial CoachAI payment is covered by our 7-day money-back guarantee. Whether you choose a monthly or annual plan, and whether you subscribe as a client or coach, you can request a full refund within 7 days of your first charge. No questions asked.

Every initial monthly or annual Client or Coach plan payment is eligible for a full refund within 7 days of the first charge
No usage restrictions during that period
Simple cancellation process

Non-Refundable Scenarios

Refund requests after 7 days from your first payment
Renewal charges (automatic billing after initial period)

How to Request a Refund

Step 1: Contact Support

Email us at hello@thecoachai.app with your account details. No reason is required for an eligible initial-payment refund.

Step 2: Review Process

Our team will review your request within 2-3 business days and confirm eligibility.

Step 3: Refund Processing

Approved refunds are processed within 5-10 business days to your original payment method.

Cancellation Policy

You can cancel your subscription at any time from your account settings. Upon cancellation:

You'll retain access until the end of your current billing period
No further charges will be made
Your data will be retained for 30 days in case you choose to reactivate

Pro-Rated Refunds

Except for an eligible refund requested within 7 days of your first charge, we do not offer pro-rated refunds for partial billing periods. If you cancel mid-cycle without an eligible refund request, you will maintain access until the end of that period but will not receive a refund for unused time.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out:

Email: hello@thecoachai.app

Support Hours: Monday-Friday, 9 AM - 6 PM EST